Cancellation & Refund Policy

At LoveLetterAI, we strive to provide the highest quality service to our users. This policy outlines our procedures for cancellations, refunds, and credit management. We aim to be fair and transparent in all our dealings while maintaining the sustainability of our service.

Our service operates on a credit-based system:

• Credits are purchased in advance
• Credits are non-transferable
• Credits expire 12 months after purchase
• Unused credits cannot be converted to cash

3.1 Account Cancellation

• You may cancel your account at any time
• Cancellation will not automatically trigger a refund
• Any unused credits will be forfeited upon cancellation
• Stored data will be handled as per our Privacy Policy

3.2 Service Cancellation

• Individual services cannot be cancelled once credits are used
• Generated content remains accessible until account cancellation

4.1 Eligible Circumstances

Refunds may be considered under the following circumstances:

• Technical issues preventing service access
• Duplicate charges
• Unauthorized transactions
• Service unavailability during credited period

4.2 Ineligible Circumstances

Refunds will not be provided for:

• Used credits
• Expired credits
• Change of mind
• Dissatisfaction with generated content
• Violation of Terms of Service

To request a refund:

• Submit request within 30 days of purchase
• Provide transaction details
• Explain the reason for the refund request
• Include relevant evidence or documentation

Processing timeline:

• Review within 3 business days
• Approved refunds processed within 7 business days
• Refund to original payment method

We may consider refunds outside standard policy for:

• Extended service outages
• Significant platform changes
• Exceptional user circumstances

These are evaluated on a case-by-case basis.

• Refunds are processed in the original payment currency
• Exchange rate fluctuations are not compensated
• Processing fees are non-refundable

For questions about our cancellation and refund policy or to submit a refund request, please visit our Contact Page.